Privacy Policy

Introduction

Bench Top City respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

What We Collect

We may collect:

  • Contact details (name, email, phone, delivery address)

  • Order and payment information

  • Enquiries, quote requests, and sample orders

  • Website usage data (via cookies and analytics)

How We Collect It

We usually collect this directly from you — when you place an order, request a quote or sample, contact us, or browse our website. Occasionally we may receive information from delivery partners or suppliers in connection with an order.

How We Use It

We use your information to:

  • Process orders, quotes, and sample requests

  • Respond to enquiries and provide customer support

  • Send updates about products, promotions, or your account (you can opt out anytime)

  • Improve our website and services

Cookies

Our website uses cookies to improve your browsing experience and understand site usage. You can disable cookies in your browser settings, though some site features may not work as intended.

Disclosure

We do not sell your personal information. We may share it with:

  • Delivery and logistics partners, to fulfil orders

  • Payment processors, to complete transactions

  • Suppliers, where relevant to a specific order

  • Government or law enforcement, where legally required

We do not disclose personal information overseas.

Data Security

We take reasonable steps to protect your information from misuse, loss, and unauthorized access, including secure storage and restricted access to personal data.

Direct Marketing

We may send you updates about products and promotions by email or phone. You can opt out at any time by contacting us or using the unsubscribe link in any marketing message.

Your Rights

You can request access to, or correction of, your personal information at any time by contacting us below. If you're unhappy with how we've handled a request, you can lodge a complaint with us directly, or with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page.

Contact Us

Bench Top City Pty Ltd 46 Kitchen Road, Dandenong South, VIC 3175 Email: hello@benchtopcity.com.au Phone: +61 3 9793 3918

If you have concerns about how we handle your personal information, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.